Project Optimizer Troubleshooting Guide

Where is the add-in?

It is an option under the project "Tools" menu, called "SumatraProjectOptimizer"

I don't see the add-in under the Tools menu!

  • It is not blocked.
    1. Restart the add-in: Right-hand click in the toolbar area, and select Customize. Select the Commands tab, then All Commands under the categories. Browse the commands until you see "COM Add-ins". Drag it up to the end of one of the toolbars, then Close the customize box. Find the SumatraProjectOptimizer in the list of add-ins. If it not checked, check it. Exit Project and restart Project.


    2. I looked for the add-in, but I cannot see it.
      1. Select the "COM Add-ins" button, then find SumatraProjectOptimizer. If it is still unchecked, check it. Exit project & try it again. If you still can’t find it, select “COM Add-ins”, and then look at the load behavior for SumatraProjectOptimizer. What does it say?
      2. The Load Behavior says "Load on Demand (Not currently loaded)", or "Load at Startup". Check the box and try again (it does not appear to be an error).
      3. The load behavior says "Error". If the add-in does not load, it is often because it was not installed correctly. This is a runtime error occurred during the loading of the COM Add-in. This is most often due to permissions (you don’t have administrative rights to install the software.) If you do have administrative rights, please report the installation errors to Sumatra at projectoptimizer AT sumatra DOTCOM

      3.  

      The Installation fails

    You see an error when trying to install Visual Studio Tools for the Office System 3.0.

    It’s because VSTO was uninstalled before VSTO SP1 was uninstalled.
    There are three ways to solve this problem:

    1. Install VSTO runtime manually before running the Setup.exe - the redist install does not rely on this registry key. Use this URL: http://www.microsoft.com/downloads/details.aspx?familyid=54EB3A5A-0E52-40F9-A2D1-EECD7A092DCB&displaylang=en
    2. Delete the entire key HKEY_LOCAL_MACHINE\SOFWARE\Microsoft\vsto runtime Setup before running the bootstrapper
    3. To avoid the registry keys hanging around after uninstall of VSTO runtime SP1 do not uninstall from ARP directly. Instead go to Control Panel / Add/Remove Programs (ARP) and click the "View Installed Updates" link. Locate VSTO runtime SP1 and uninstall the update. This will uninstall VSTO runtime SP1, remove the SP1 setup keys and leave the RTM version standing. Then go back to the regular program list in ARP and uninstall VSTO runtime. This will then uninstall RTM and its associated setup keys in the registry.

    You run setup and see this error:

    There are two ways to solve this problem:

    1. Change to the Office2007PIARedist directory (included as part of your SETUP package), and run O2007PIA.msi
    2. Download and run the PIA from Microsoft: http://www.microsoft.com/downloads/details.aspx?FamilyID=59daebaa-bed4-4282-a28c-b864d8bfa513&displaylang=en . Once you have installed the Office2007PIA, re-run setup.

    Still Need Help?

    Customers who purchased this tool through an Enterprise license, may send help questions to projectoptimizer AT sumatra DOTCOM

    Copyright © 2000-2011 Sumatra Development LLC. All rights reserved.

    DRAG based on Stephen Devaux’s Total Project Control methodology.

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